Privacy Policy

INNSTREAM.Pro ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel TV management platform and related services. As a company based in the Netherlands, we comply with both the EU General Data Protection Regulation (GDPR) and Dutch privacy laws.

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance - Processing necessary for the performance of our contract with you
• Legal obligation - Processing necessary for compliance with legal obligations
• Legitimate interests - Processing necessary for our legitimate interests
• Consent - Processing based on your specific consent

We use the collected information to:

• Provide and maintain our services
• Process your transactions
• Send you service updates and notifications
• Improve our platform and user experience
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations

We may share your information with:

• Service providers and business partners (acting as data processors)
• Payment processors
• Legal authorities when required by law
• Third parties with your explicit consent

All our data processors have entered into Data Processing Agreements that comply with GDPR requirements.

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place through Standard Contractual Clauses, adequacy decisions, or other legal mechanisms as required by GDPR Article 46.

We implement appropriate technical and organizational security measures to protect your information, as required by GDPR Article 32. These measures include encryption, access controls, regular security assessments, and staff training. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Under the GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information in the Contact section. We will respond to your request within 30 days.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymized.

We use cookies and similar technologies to enhance your experience on our platform. We obtain your consent before placing non-essential cookies on your device. You can control cookie preferences through your browser settings and our cookie consent manager.

Our services are not intended for children under 16 (as per Dutch law). We do not knowingly collect or maintain information from children under 16.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice as required by law.

For privacy-related inquiries or to exercise your rights under GDPR, please contact us at:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.